If you may have a grievance towards a mutual fund in India, you may file a grievance with the Securities and Exchange Board of India (SEBI) or with the mutual fund firm itself.
There might be events when you may have a grievance towards a listed firm/ middleman registered with SEBI. In the occasion of such a grievance it is best to first strategy the involved firm/ middleman towards whom you may have a grievance.
However, you might not be glad with their response. Therefore, it is best to know whom it is best to flip to, to get your grievance redressed.
SEBI takes up complaints associated to difficulty and switch of securities and non-payment of dividend with listed corporations.
In addition, SEBI additionally takes up complaints towards the assorted intermediaries registered with it, like a mutual fund home, and associated points.
SEBI Complaints Redress System (SCORES) facilitates you to lodge your grievance on-line and subsequently view its standing.
What is SCORES?
SCORES is an internet platform designed to assist traders to lodge their complaints, pertaining to the securities market, on-line with SEBI towards listed corporations and SEBI registered intermediaries.
Also Read: New To Mutual Funds? Know These Terms Before Investing
All complaints obtained by SEBI towards listed corporations and SEBI registered intermediaries are dealt by way of SCORES.
Salient options of SCORES are:
1. Centralised database of investor complaints
2. Online motion of complaints to the involved listed firm or SEBI registered middleman
3. Online add of Action Taken Reports (ATRs) by the involved listed firm or SEBI registered middleman
4. Online viewing by traders of actions taken on the grievance and its present standing
Which are the complaints that come beneath the purview of SEBI?
Complaints arising out of points which can be coated beneath SEBI Act, Securities Contract Regulation Act, Depositories Act and guidelines and regulation made there beneath and related provisions of Companies Act, 2013.
How can traders lodge their grievance on-line in SCORES?
A. It is obligatory to register on SCORES for lodging a grievance.
B. To develop into a registered person of SCORES, traders could click on on “Register here” beneath “Investor Corner” showing on the homepage of SCORES portal.
C. After logging into SCORES, traders should click on on “Complaint Registration” beneath “Investor Corner”.
D. Investors ought to present grievance particulars.
E. Investors should choose the proper grievance class, entity identify, and nature of grievance.
F. Investors should present grievance particulars briefly (as much as 1000 characters).
G. A PDF doc (as much as 2MB of dimension for every nature of grievance) can be connected together with the grievance as supporting doc.
On profitable submission of a grievance, a system generated distinctive registration quantity might be displayed on the display which can be famous for future correspondence. An e mail acknowledging the grievance with a grievance registration quantity will even be despatched to the e-mail id entered within the grievance registration kind.
A textual content message will even be despatched to the investor informing them about registration of the grievance.
Mandatory particulars for submitting complaints on SCORES: Name, PAN, Address, Mobile Number, Email ID
To facilitate replies to varied queries of most of the people on issues referring to the securities market, SEBI has toll free helpline service quantity 1800 266 7575 or 1800 22 7575.
The toll free helpline service is offered to traders from throughout India and is in 8 languages viz. English, Hindi, Marathi, Gujarati, Tamil, Bengali, Telugu, Kannada.
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