New Delhi: Indian Railway has built-in Rail Madad Helpline number “139” for all kind of queries/complaints /help throughout journey
The Indian Railway helpline is one of the busiest numbers and on a mean foundation, Rail Madad Helpline 139 receives enquiry 3,44,513 calls and SMS per day.
Ministry of Railways launches the Social Media marketing campaign #OneRailOneHelpline139 to inform and educate the passengers concerning the integration of the Rail Madad Helpline.
The Railway Madad 139 helpline facility is offered in 12 regional languages.
Indian Railway has built-in all railway helplines into single number 139 (Rail Madad Helpline) for grievance redressal and enquiry in the course of the journey. As the brand new helpline number 139 will take over all the prevailing helpline numbers, will probably be simple for the passengers to bear in mind this number and join with Railways for all their wants in the course of the journey.
Various Railway grievances helplines have been discontinued final yr. Now, Helpline no. 182 would even be discontinued from April 1 and will probably be merged into 139.
The Helpline 139 will probably be obtainable in twelve languages. Passengers can decide for IVRS (Interactive Voice Response System), or straight join to the call-centre govt by urgent * (asterisk). There isn’t any need for a smartphone to name on 139, thus, offering quick access to all cellular customers.
The menu of 139 Helpline (IVRS) is as observe:
• For safety and medical help, the passenger has to press 1, which connects instantly to a name centre govt
• For enquiry the passenger has to press 2 and within the submenu, info relating to PNR Status, arrival/departure of the prepare, lodging, fare enquiry, ticket reserving, system ticket cancellation, get up alarm facility/vacation spot alert, wheelchair reserving, meal reserving may be obtained.
• For basic complaints, the passenger has to press 4
• For vigilance associated complaints, the passenger has to press 5
• For Parcel & items associated queries, the passenger has to press 6
• For IRCTC operated trains queries, the passenger has to press 7
• For standing of complaints, the passenger has to press 9
• For speaking to name centre govt, the passenger has to press *( asterisk)
Ministry of Railways has additionally launched the Social Media marketing campaign #OneRailOneHelpline139 to inform and educate the passengers.
