IPPB was launched in 2018.
Airtel has been working with IPPB to ship as many as 250 million messages per 30 days to the financial institution’s prospects.
India Post Payments Bank (IPPB), in collaboration with Airtel, introduced the launch of WhatsApp Banking Services for IPPB prospects, enabling them to entry banking providers on their cell phone.
The newly launched IPPB WhatsApp Banking channel will allow IPPB prospects to seamlessly join with the financial institution on WhatsApp and effortlessly avail a number of banking providers, together with doorstep service request, finding nearest Post Office and way more, Ministry of Communications stated in a PIB be aware.
The Airtel – IPPB WhatsApp Banking answer can also be engaged on to construct multi-language help, enabling added comfort to prospects, particularly to these within the rural elements of the nation to entry banking providers of their most popular language.
Airtel has been working with IPPB to ship as many as 250 million messages per 30 days to the financial institution’s prospects a lot of whom are positioned in mofussil cities and tier 2,3 cities.
Gursharan Rai Bansal, CGM and CSMO, India Post Payments Bank, stated, “We are delighted to work with Bharti Airtel as our partner in driving digital and financial inclusion in India. We believe that financial services driven by technology have great potential and can go a long way in ensuring that the best financial products reach the farthest corners of the country.”
Abhishek Biswal, enterprise head, Airtel IQ, stated, “Airtel IQ is a strong, intuitive and safe cloud communication suite. With the addition of WhatsApp messaging to the present SMS and voice communication that we provide to India Post Payments Bank prospects, we’ll additional allow a two-way communication between the financial institution and their prospects.”
The IPPB and Airtel IQ are working towards further integrating a LIVE interactive customer support agent into the WhatsApp solution which will enable customers to access 24X7 support and get quick resolutions for their queries, the note added.
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