One can SMS on 8800001915. Complaints will also be raised by means of NCH APP and Umang App. (Representative picture)
Consumers may contact the National Consumer Helpline at 1800-11-4000/ 1915 or file a grievance with the Consumer Forum of their respective district.
If a shopkeeper fees greater than the Maximum Retail Price (MRP) in India, it’s thought of unlawful and a violation of the legislation. As per the Legal Metrology Act, 2009, the MRP printed on a product is the utmost worth {that a} client has to pay to buy the product.
What Is MRP?
The Maximum Retail Price is the utmost worth that may be charged by a retailer to the tip client for any services or products.
The MRP is inclusive of all taxes and contains the price of manufacturing, transportation, and some other prices incurred by the producer or vendor.
The authorities of India regulates MRP to stop retailers from overcharging clients, and violations of MRP laws may end up in penalties or authorized motion.
The MRP is normally printed on the packaging of the product to make sure transparency and assist customers make knowledgeable buying choices.
What To Do If a Shopkeeper Charges More Than MRP?
If a shopkeeper fees greater than the MRP, customers can file a grievance with the Legal Metrology Department of the state wherein the store is situated.
Consumers may contact the National Consumer Helpline at 1800-11-4000/ 1915 or file a grievance with the Consumer Forum of their respective district.
One can SMS on 8800001915. Complaints will also be raised by means of NCH APP and Umang App.
Consumers may even file a grievance on-line by means of registration at https://consumerhelpline.gov.in/user/signup.php. A one time registration is required for lodging a grievance. For registration go to the online portal http://consumerhelpline.gov.in and click on on the login hyperlink after which enroll giving particulars required, confirm by means of your e-mail. The User id and password are created.
National Consumer Helpline is a Pre-Litigation stage step.
All efforts are made to get the grievance redressed by taking over with the authorities involved. However, if the grievance couldn’t be redressed to the complete satisfaction, a client has option to strategy the suitable client Commission;
- NCDRC web site
- State Commission
- District Commission
In case of a violation, the shopkeeper could also be fined and penalised, and the buyer could also be entitled to obtain compensation for the overcharged quantity. Therefore, customers are suggested to examine the MRP of a product earlier than making a purchase order and to report any cases of overcharging.
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