Air India on Monday stated it is going to be utilizing ChatGPT-driven chatbot and numerous different initiatives as a part of modernising the airline’s digital programs for which it has made an preliminary funding of $200 million (roughly Rs. 16.3 crore).
The airline, which has embarked on the Vihaan.AI transformation programme, stated vital progress has been made in its efforts to modernise its digital programs panorama, with a number of initiatives already accomplished and plenty of extra in progress.
It has already invested round $200 million (roughly Rs. 16.3 crore) in new digital programs, and digital engineering providers, and in creating an industry-leading digital workforce.
The service expects to maintain this tempo of funding over the subsequent 5 years because the transformation journey shifts from catching up with world-class airways to taking a management place by deploying essentially the most cutting-edge applied sciences starting from conventional digital applied sciences to trendy generative Artificial Intelligence (AI), in accordance with a launch.
Besides, Air India is exploring rising traits reminiscent of the applying of quantum computing to unravel a number of the most complicated optimisation challenges within the {industry}.
On the client engagement entrance, the airline is deploying new expertise programs, together with “website and mobile app modernisation, user-friendly customer notifications system, ChatGPT-driven chatbot, in-flight-entertainment system modernisation and customer service portal with real-time customer support request tracking”.
Also, such programs are new expertise programs that might be used for digital advertising and marketing, contact centre modernisation, disruption administration and self-service re-accommodation, buyer suggestions and evaluation.
The Tata Group-owned airline is additionally investing in constructing a cutting-edge digital and expertise staff with its presence in Kochi and Gurugram in addition to in Silicon Valley within the United States.
“The scope of the technology transformation at Air India is extensive and covers every aspect of the airline including commercial, engineering, operations, ground handling, finance, human resources, and corporate functions.
“… we’re adopting a cloud-only, mobile-friendly, design-rich, AI-infused, digital-first method to all our expertise initiatives that we’re executing with pace,” Air India’s Chief Digital and Technology Officer Satya Ramaswamy said.
Among others, Air India is focusing on having common systems across the full-service and the low-cost segments to gain from economies-of-scale and economies-of-learning across all the group airlines, driven by common platforms and a shared world-class team.
Four airlines are part of the Tata Group — Air India, Air India Express, AIX Connect and Vistara, a joint venture with Singapore Airlines.
With respect to employee empowerment, the airline said new technology systems will be deployed for modern secure digital workplace tools, employee engagement and self-service portals, mobile devices for pilots, cabin crew and airport operations crew, automated crew pairing and rostering, and crew management and crew disruption management, among others.
For operational improvements, Air India is modernising various systems including passenger service system and departure control system, sales system, engineering management system, turnaround management, fuel management, and sustainability.
Tata Group took control of Air India in January last year.
