Bengaluru: Days after an incident associated to a Zomato supply boy allegedly manhandled a lady and broke her nostril in Bengaluru, founding father of the meals supply app Deepinder Goyal on Friday got here out with an official assertion saying that the corporate is extending all attainable help to each the events to seek out out the reality.
Recently, a Bengaluru-based influencer – Hitesha Chandranee – claimed {that a} Zomato supply government had allegedly assaulted her after she criticism about her meals being delivered late.Â
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The mannequin and make-up artist, in a video, she had lodged a criticism with the Zomato buyer care asking them to both ship meals freed from price or cancel the order after it was delayed by greater than an hour.
The Zomato supply government was arrested on March 10 quickly after she posted a video on micro-blogging website Twitter to share the incident by tagging town police, who requested her to offer the world particulars to help her additional.
While Zomato has quickly suspended the supply government accused of punching the shopper, the meals tech unicorn can also be protecting his authorized bills pertaining to the case, Goyal knowledgeable within the official assertion.
Zomato can also be protecting the medical bills of Hitesha. “We are in constant touch with Hitesha, covering her medical expenses, and helping her with the proceedings,” Goyal mentioned.
“We are also in constant touch with Kamaraj, extending all possible support to make sure both sides of the story come to light and that due process is followed in the spirit of fairness,” he added.
However, Goyal additionally identified that Kamaraj (the supply government) has made round 5,000 deliveries for Zomato up to now and has 4.75/5 star ranking on the platform – which is without doubt one of the highest.
“Right from the get-go, our topmost priority has been to get to the truth. Towards that we are helping both Hitesha and Kamaraj (our delivery partner) with all the support they need while the investigation is pending. We are also assisting the police in whichever way asked,” Goyal mentioned.
In the four-minute video clip posted on social media, HItesha could possibly be seen with a bloody gash on her nostril, claiming that the supply government had attacked her after she confronted him over the delay within the supply of her order.
