Chandigarh Smart City Limited (CSCL) has taken one other step to facilitate citizen centric companies within the territory. CSCL chief govt officer Anindita Mitra launched the interactive chat-based interface named ‘Birbal’ that merged all main citizen companies offered by Chandigarh administration and municipal company into one seamless platform to offer environment friendly and user-friendly citizen companies. The progressive synthetic intelligence-driven chatbot is certain to offer hassle-free companies.
“BIRBAL reaffirms the city’s commitment to leveraging technology to create seamless experiences for residents. Its primary objective is to provide accurate information and guide citizens toward the appropriate resources. Through BIRBAL, citizens will have access to comprehensive information on the major services offered by the UT administration and MC, making it a one-stop platform for information dissemination and grievance redressal,” stated Mitra.
The chatbot can handle points, together with grievance administration, citizen companies, public transport companies, on-line cost companies, certificates/types, well being, strategies, MC funds, property particulars and hearth security certificates, amongst different amenities.
Mitra added that residents can work together with BIRBAL utilizing key phrases, predefined questions and voice instructions. The AI chatbot incorporates options, reminiscent of voice help, dwell agent help and AI-based response updates, stated the CEO.
She additional stated BIRBAL allows residents to offer strategies and suggestions on to all companies in Chandigarh, fostering steady enchancment and updates. In circumstances, the Chatbot can’t handle particular queries, a dwell chat choice is obtainable for residents to have interaction with devoted help operators who will promptly present correct data.
The CEO stated accessible by the official CSCL web site and Im Chandigarh cell app, BIRBAL has already gained vital consideration throughout its beta testing part. Over 12,434 customers engaged with the bot, leading to roughly 32,000 messages exchanged.
This progressive platform will present metropolis residents quick access to data and immediate help, making their lives extra handy, she added. This AI Virtual Assistant is developed utilizing CoRover.ai, a Generative AI powered Conversational AI platform.
