Curated By: Business Desk
Last Updated: December 08, 2023, 11:46 IST
The lady named Neha Sinha shared her expertise on X.
Neha clarified that she hadn’t travelled exterior India, ruling out any want for worldwide roaming costs.
In a latest incident, considerations have been raised concerning the practices of a telecom firm. One Delhi-based lady, author by career, named Neha Sinha shared this surprising information on social media. While on a go to to Bihar, Neha was stunned to obtain a message from Airtel, presenting a invoice of Rs 1 lakh and a direct suspension of all her companies. Despite Neha’s makes an attempt to speak with the corporate, her companies remained unavailable for 2 hours. Neha Sinha, who went to the border space of Valmiki Nagar in Bihar, shared on social media her fear about excessive costs labelled as worldwide roaming. Neha clarified that she hadn’t travelled exterior India, ruling out any want for worldwide roaming costs.
The caption of her publish learn, “A scary scam! Airtel sent me a roaming bill of Rs 1 lakh while I was in Valmiki Nagar, Bihar. I’m an Indian woman born on Indian soil. I don’t have any outstanding bills. Airtel has stopped all my services and left me stranded in this remote area,” said Neha on Twitter.
Neha appealed to the Department of Telecommunications and Union Minister Ashwini Vaishnav. She highlighted the potential hazard for a girl when companies are abruptly halted with out warning. She accused Airtel of issuing a false invoice, and charging roaming and worldwide charges, regardless of her by no means having travelled overseas.
Airtel allegedly requested Sinha to pay Rs 1,792 for SIM restoration. She criticised the customer support for a passive-aggressive tone. Commenters instructed such points are frequent in border areas and suggested Sinha to file a grievance with the buyer court docket.
I have to emphasise right here that after I referred to as Airtel they requested me to pay 1792 rupees “if” I wished my sim restored.Why was it minimize within the first place? I’ve no solutions. Not to say the tone is passive aggressive. Like it’s my fault. Well sister it’s not my fault. It’s yours.
— Neha Sinha (@nehaa_sinha) December 7, 2023
This is a typical challenge in border areas. Indeed a rip-off, since their community by no means catches alerts in areas the place Jio or Vodafone works, however catches worldwide alerts when the telephone is in India. Would advise you to place a shopper case in opposition to them and in addition declare for harrasment— RDx (@rdrakesh) December 6, 2023
Neha Sinha has expressed severe considerations and is contemplating authorized motion in opposition to Airtel. Her fear is not only the Rs 1 lakh invoice however the sudden suspension of her companies inside two hours, notably in a distant space, which posed a possible security danger for her.
Airtel issued an apology to Neha, following her expertise. The telecom firm’s buyer care deal with responded to her thread on Twitter, stating, “Accept our apologies for the hassle, Neha. Kindly share your respective Airtel number via DM so that we can quickly look into this.”
