Unisys Corporation (NYSE: UIS) has expanded its portfolio of aviation trade options with three clever passenger recognition programs designed to assist airways and airports enhance the passenger expertise of their VIP lounges whereas decreasing bills and offering alternatives to generate ancillary income.
The providing combines Unisys’ programs integration expertise and aviation trade area experience with revolutionary know-how developed by Information Engineering Group (IEG) referred to as AIMS that may be delivered through cloud, software-as-a-service or on-premises.
The options allow airways and airports to higher service passengers based mostly on their location, preferences and journey wants. The new lounge monitoring options embrace:
Scan and Go: Provides automated passenger recognition upon scanning a boarding move, bank card or ID for fast and seamless processing of every buyer coming into the lounge. With the flexibleness to incorporate optionally available un-manned kiosk and handheld gadgets, the answer improves the shopper expertise by providing extra private customer support, whereas stopping income leakage from unqualified passengers coming into the lounge.
Customer Insight: A strong CRM resolution that tracks traveler patterns and preferences, together with meals, drink, hobbies, and enterprise journey wants. E-kiosks determine repeat passengers once they arrive at the lounge and scan their boarding move, bank card or ID, permitting employees to supply personalized companies based mostly on their likes and dislikes.
Ancillary Management: A income era device to supply value-added companies to vacationers together with premium meals and drink packages, well being and rest instruments, and enterprise journey assist.
Data captured throughout all options is accessible through a complete dashboard that may run experiences on passenger site visitors, income era, and present particulars on the place prospects are going and the place they have been. The options supply Simplified Interline Settlement (SIS) compliant reporting and billing companies, offering standardized billing and accounting for sooner transactions between airline companions that share lounges.
Olivier Houri, president of world transportation for Unisys, stated: “Millions of dollars are lost by unqualified passengers gaining access to airline airport lounges. AIMS intelligent passenger recognition helps lounge operators manage costs and enforce access requirements while supporting the sale of more ancillary revenue products to passengers.”
A survey of aviation trade executives performed by Air Transport News discovered that almost all of airport lounges nonetheless use handbook, spreadsheet based mostly systems1 as a substitute of an clever passenger recognition system. Additionally, a four-week trial performed at a serious European airport in early 2014 estimated that real-time automation to implement enterprise guidelines and lounge entry might present airways with greater than €2.5 million (roughly US$2.7 million) in annual financial savings.2
“The airport lounge is a critical customer touch point,” stated Michael DiCorpo, president, IEG Corporation. “The AIMS lounge solution not only provides lounge operators the ability to expand access to more travelers, but also provides more opportunities to market lounge services and offerings directly to this growing population.”
Unisys affords AIMS through cloud, Software-as-a-Service (SaaS), or on-premises. It will be hosted and managed in a knowledge heart, or on-premises at a shopper website, and is offered on a per-lounge foundation. The three AIMS options will be bought individually or as a bundle, and are at present supplied to each airways and airports globally.
Unisys has greater than 45 years of expertise offering superior, mission-critical IT options to the aviation trade. Fifteen of the highest 25 airways – and greater than 200 worldwide – depend on Unisys options.
Note to Editors
1Survey performed by Air Transport News together with IEG Corporation
2Trial performed by IEG Corporation with six airways and three lounges working in a serious European airport
About Information Engineering Group (IEG) Corporation:
Based in Montreal, Quebec and IEG of America in Plattsburgh, NY, this 12 months celebrates 24 years of IEG’s dedication to know-how innovation, trade management and delivering on prospects’ enterprise targets. A programs integrator and IT enterprise options supplier, IEG helps corporations all over the world plan, construct and handle utility software program to attain enterprise benefits.
About Unisys:
Unisys is a world data know-how firm that solves organizations’ most urgent IT and enterprise challenges. With greater than 20,000 workers serving shoppers all over the world, our choices embrace cloud and infrastructure companies, utility companies, enterprise course of outsourcing companies, and high-end server know-how. For extra data, go to www.unisys.com.
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