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Air India has operationalised 5 new contact centres, together with in Cairo and Kuala Lumpur, to offer help to its prospects worldwide.
The Tata Group-owned airline has partnered with Concentrix, a California-headquartered buyer engagement agency, to handle premium companies from centres in Mumbai, Cairo, and Kuala Lumpur.
Besides, the provider has signed up iEnergizer to function contact centres in Noida and Bengaluru, specializing in home inquiries, a launch stated on April 12.
Recently, Air India launched a premium desk for its premium frequent flyer members in addition to enterprise and first-class company.
In the discharge, the airline stated it has applied a complete back-office insourcing technique to handle emails, social media, and chat help internally to help the purchasers.
“A 24/7 grievance management desk promptly addresses all customer queries, escalations and provides round-the-clock support,” it added.
