Curated By: Business Desk
Last Updated: November 30, 2023, 18:43 IST
There was a pointy rise in complaints round 7 p.m. on Wednesday.
While most customers confronted issues with fund transfers on the app, many others additionally flagged points with the Paytm web site.
Online cost platform Paytm confronted an outage on Wednesday night. Many customers complained about their digital wallets not working. Outraged netizens mentioned on-line that they have been unable to see their account steadiness, add funds or make transactions.
According to the information shared by outage monitoring platform Downdetector, there was a pointy rise in complaints round 7 p.m. on Wednesday. While most customers confronted issues with fund transfers on the app, many others additionally flagged points with the Paytm web site.
Meanwhile, the corporate tweeted a put up for its clients to tell them about the identical. It learn, “Hi, we’re aware of the technical issue persisting in the Paytm app. We’re sorry to place you in this situation and assure you that we will get it resolved as soon as possible. Thanks for your patience and cooperation.” Take a take a look at the put up:
Hi, we’re conscious of the technical problem persisting in Paytm app. We’re sorry to position you on this state of affairs and guarantee you to get it resolved on the earliest. Thanks in your endurance and cooperation. https://t.co/BEb65hc2Id— Paytm Bank Care (@paytmbankcare) November 29, 2023
After the put up was shared, Paytm customers shared their complaints within the feedback part. One of the customers wrote, “I have multiple screenshots of my Paytm wallet, all taken from different parts of the app.” Some present one steadiness (unique + added), and a few present a decrease steadiness (unique). Escalation by way of their app led to only looping.”
Another consumer mentioned, “Paytm care, why is Paytm not allowing me to check my wallet balance? It says, Sorry for the inconvenience. Please try again. Please check.” “Issue with the Paytm wallet. Unable to transfer amount and balance is showing as nil,” lamented one other.
After many complaints, Paytm Care expressed remorse over the complaints of customers and warranted that it could resolve this technical drawback as quickly as potential.
Earlier this yr, Paytm launched a brand new characteristic known as ‘Pin Recent Payments’ to the Paytm app. The skill to pin contacts could be very useful for individuals who steadily ship cash to a sure contact. Making funds is easy and fast as a result of the pinned profile will all the time be seen on the prime. However, on the draw back, one can pin simply 5 contacts on the highest for now.
