IT and communications minister Ashwini Vaishnaw.
The new guidelines which got here into impact from May 25 mandate social media firms to determine a grievance redressal mechanism for resolving complaints from the customers or victims.
- PTI New Delhi
- Last Updated:July 11, 2021, 17:33 IST
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IT and communications minister Ashwini Vaishnaw on Sunday stated the brand new data know-how guidelines are empowering and defending customers, in his first poo on the social media platform Koo. The new IT guidelines will guarantee a safer and extra accountable social media ecosystem in India, the minister stated.
“Reviewed the implementation and compliance of Information Technology Rules, 2021 together with my colleague Shri Rajeev Chandrasekhar ji. These pointers are empowering and defending customers and can guarantee a safer and accountable social media ecosystem in India,” Vaishnaw said in a post on Twitter’s Indian competitor Koo platform. The new rules which came into effect from May 25 mandate social media companies to establish a grievance redressal mechanism for resolving complaints from the users or victims.
All significant social media companies, with over 50 lakh user base shall appoint a grievance officer to deal with such complaints and share the name and contact details of such officers. The big social media companies are mandated to appoint a chief compliance officer, a Nodal Contact Person and a resident grievance officer. All of them should be a resident in India.
Twitter, which had been in the eye of the storm over its alleged failure to comply with the new IT rules in India, has named Vinay Prakash as its Resident Grievance Officer for India, according to the company’s website. However, Facebook-owned Whatsapp has challenged the new IT rules for social media intermediaries requiring the messaging app to trace chats and make provisions to identify the first originator of information, saying they violate the right to privacy and are unconstitutional.
Whatsapp further alleged the requirement of intermediaries enabling the identification of the first originator of information in India upon government or court order puts end-to-end encryption and its benefits at risk. Some of the media houses have also challenged the new IT rules and the matter is sub-judice.
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