ATM-related frauds have develop into a rising concern, with fraudsters continually devising new and modern methods to defraud unsuspecting victims. Some of the commonest forms of ATM frauds embody card skimming, card trapping, money trapping, shoulder browsing, and phishing. These strategies contain stealing the sufferer’s ATM card particulars, PIN, and even the money distributed from the ATM.
Reportedly, many customers face dire conditions once they insert debit card at an ATM in an unguarded space after which the cardboard will get caught within the machine.
Fraudsters on two-wheelers are prowling round unguarded ATMs to pounce on unsuspecting debit card customers to cheat them of their hard-earned cash/financial savings by cloning the playing cards and even deftly changing them.
ATM Frauds: Modus Operandi
The story doesn’t finish right here as a result of just a few moments after your card is changed by fraudsters, one begins getting a sequence of shocks because the individual would get a message about withdrawal from the account linked with the debit card.
You realise that you’ve got been tricked, you’re robbed of some 1000’s to a few lakhs.
Hard to consider, however the story is true. According to a report by information company PTI, many such gangs are operative in a number of components of the nation within the garb of serving to hapless debit card holders who might need punched in PIN for withdrawal. But after dishing out cash, the cardboard will get caught and the ATM display screen begins displaying the stability quantity, cellphone quantity and different particulars.
As quickly as you realise that one thing is flawed with the machine, two or three individuals would barge in and one among them would have interaction you in a dialog whereas the opposite would change your card with one other one.
In no time, they are going to be gone and thereafter your registered cellular will obtain messages of withdrawal after someday.
The panic-stricken prospects name up the financial institution for blocking the cardboard, she or he is already down by just a few 1000’s. Card deactivation itself typically is a tedious course of as banks don’t have a devoted line or workforce to deal with such points. As the cardboard is being blocked, many extra 1000’s are gone.
You would strategy your department and concurrently file a case with the cyber crime department, pondering that they’d assist in getting again your cash.
However, banks would give you a typical reply that your PIN could have been compromised, so it can not refund cash whereas the cyber crime department could not have time on your case as they’ve recordsdata of such circumstances. So your case is one in 1000’s. If the problem includes multiple financial institution then coordination is one other concern.
As per the RBI knowledge, 65,893 frauds associated to ‘Card/Internet/ATM/Debit Card, Credit Card & Internet Banking’ have taken place in 2021-22 involving a sum of Rs 258.61 crore.
ATM Card Swapping
There are some prospects who’ve confronted such situations and have shared their expertise. For instance, a senior journalist in Delhi confronted swapping of his card at one such ATMs. His personal sector financial institution debit card was changed by a public sector financial institution’s card on the pretext of serving to him to take out his caught card, PTI reported.
He realised that he had been tricked inside 10 minutes after the ATM incident when he acquired withdrawal notifications on his cellular. He known as the helpline to dam the cardboard and, to his shock, cash was being debited from his account because the financial institution’s buyer care individual took time to deactivate the stolen debit card.
To present that he had name particulars however neither the involved financial institution admitted the decision particulars nor the RBI Ombudsman thought of it after following the RBI’s recommendation of lodging complaints ahead of later.
The financial institution expressed lack of ability to accede to the request for reversal of the quantity misplaced after the complainant deactivated the cardboard.
“Complaint is rejected beneath Clause 16(2)(a) of the Reserve Bank – Integrated Ombudsman Scheme, 2021 : ‘In the opinion of the Ombudsman, there is no such thing as a deficiency in service,” reply he acquired by the involved Ombudsman.
The PTI report added that same day a similar incident happened again in East Delhi where the victim was a housewife, who went to the home bank ATM of a public sector lender but in this case the stuck card was replaced by fraudsters of the same bank, the report added.
With the stolen card, the fraudsters had done shopping by swapping cards. Notification of withdrawal alerted the customers and deactivation was done after losing close to Rs 1 lakh.
Fraudsters are inventing new ways of cheating customers on a daily basis while the grievance redressal mechanism is not getting corrected at the same pace.
Complaint Against Bank
Customers using banking services sometimes encounter several challenges and they need quick resolution of the complaints raised by them.
There are some common complaints that many customers highlight, like high fees and charges that banks levy for various services such as ATM withdrawals, cheque bounce, minimum balance non-maintenance, etc..
However, there are some complaints which are internal to a particular bank and a customer needs its resolution.
It could be poor customer service also. Customers often complain about the poor customer service provided by banks. Long wait times, unresponsive customer care, and lack of clarity about procedures are some of the common grievances.
How to complain against the bank to the RBI?
If your complaint against any bank/NBFC or payment system participant is rejected or not redressed to your satisfaction by the entity concerned, you can now lodge a complaint on the Complaint Management System or CMS portal on RBI website (https://cms[dot]rbi[dot]org[dot]in) or through the link on the RBI App.
CMS provides a single window platform for fast and easy online filing, tracking of complaints and also for filing of Appeals. All complaints lodged on CMS would be directed to the appropriate office of the RBI Ombudsman/ Regional offices of RBI.
Customers must note that before approaching the Ombudsman, it is mandatory to first file the complaint with the concerned bank. Only in the event of non-receipt of reply, within 30 days from the lodgement of the complaint, from your bank or if the complaint is rejected wholly or partially by the bank, the complaint can be registered with the Ombudsman.
(With PTI inputs)
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