The complainant had booked Apple iPhone 11. (Representative picture)
The complainant mentioned he was shocked after opening the parcel that he obtained because it contained a small keypad telephone and one detergent cleaning soap of 140 grams.
A Consumer Commission has ordered e-commerce main Flipkart and a retailer to pay Rs 25,000 for deficiency in service and unfair commerce apply and inflicting psychological agony and bodily harassment to a client who was delivered a bar of detergent cleaning soap and small keypad telephone as an alternative of the iPhone he had ordered.
This cost will likely be aside from the refund of Rs 48,999 that the buyer Harsha S, a pupil from the district headquarters city of Koppal in Karnataka, had paid for the iPhone. Harsha approached the District Consumer Disputes Redressal Commission, Koppal, towards Flipkart Internet Private Limited and Sane Retails complaining that he was despatched a small keypad telephone and a ‘Nirma’ cleaning soap as an alternative of an Apple iPhone he had ordered on-line.
He alleged in his grievance, which dates again to 2021, that he had paid Rs 48,999 and demanded refund and in addition compensation for deficiency of service and psychological agony he underwent.
The complainant mentioned he was shocked after opening the parcel that he obtained because it contained a small keypad telephone and one detergent cleaning soap of 140 grams as an alternative of the booked Apple iPhone 11 (Green 65GB).
The Commission mentioned in its order final week: “It is worthwhile to mention here that, now-a-days online shopping is spreading everywhere, because it is time and money saving, but the responsibilities of the companies cannot be over after selling of the product, as it is the bounden duty of the companies to satisfy their customers, because it does not give any liberty to usurp the money of the consumers either by sending wrong items/product to cheat the customers and to gulp the money of customers.”
It held Flipkart and its retailer accountable for deficiency of service, and mentioned their act and conduct fall beneath unfair commerce apply as they offered or despatched the mistaken merchandise than the bought merchandise even after charging full quantity of the product.
The Commission, comprising the President A G Maldar, Woman Member G E Sowbhagyalakshmi and Member G S Patil, ordered that Flipkart and Sane Retails “are jointly and severally liable to pay compensation of Rs10,000 towards deficiency in service and unfair trade practice and Rs 15,000 for mental agony, physical harassment and cost of litigation.” They had been additionally ordered to refund the price of the telephone, Rs 48,999, all inside eight weeks.
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(This story has not been edited by News18 employees and is printed from a syndicated information company feed)
