Can you continue to use Paytm FASTag for toll payments? Check RBI FAQs for customers

The Indian Highways Management Company Ltd (IHMCL), accountable for toll assortment on highways, has suggested travellers to buy FASTags from 32 authorised banks, excluding Paytm Payments Bank (PPBL) for seamless journey. The listing of authorised banks contains Airtel Payments Bank, HDFC Bank, ICICI Bank, and the State Bank of India, amongst others.

As of March 15, 2024, FASTags issued by Paytm Payments Bank will now not assist top-up or recharge functionalities. However, in accordance to the Reserve Bank of India (RBI), travellers can nonetheless use their present FASTags to pay tolls till the obtainable stability is exhausted. Additionally, the RBI has instructed PPBL customers and retailers to transition their accounts to different banks by the identical date, offering a 15-day extension to PPBL to wind down its operations.

The RBI has launched a listing of 30 FAQs to help PPBL customers and the general public. It clarifies that whereas FASTags from PPBL can nonetheless be used for toll funds, no additional funding or top-ups might be permitted after March 15, 2024. The RBI additionally emphasises the need for people to receive a brand new FASTag from one other financial institution earlier than the deadline to keep away from inconvenience.

Regarding stability switch, the RBI states that it’s not possible inside the FASTag product. Therefore, customers should shut their present FASTag issued by PPBL and request a refund from the financial institution.

Furthermore, the RBI assures that PPBL customers can withdraw or utilise their balances from varied accounts, together with financial savings and present accounts, pay as you go devices, FASTags, and National Common Mobility Cards, with none restrictions, even past March 15.

The IHMCL encourages FASTag customers to full the ‘Know Your Customer’ (KYC) course of for their newest FASTags as per RBI pointers. FASTag, an digital toll assortment system operated by the NHAI, utilises Radio Frequency Identification (RFID) expertise to allow toll funds instantly from linked financial institution accounts.