We are on the right track of that journey of getting 1.5 lakh people by 2025, says Anish Mukker, CEO India, Teleperformance.
| Photo Credit: Special Arrangement
Teleperformance (TP), the French multinational buyer experience firm and world chief in enterprise digital providers, having an worker base of practically 90,000 in India, is planning to hire an extra 20,000 workers in 2024 as a part of its announcement to have 1,50,000 workers in the nation by the top of 2025.
“We are on course of that journey [of having 1.5 lakh people by 2025]. This is due to the growth seen in 2023 and expected growth in 2024. Also due to the vision of achieving scale and enabling transformation. We are excited to create opportunities,” mentioned Anish Mukker, CEO India, Teleperformance in an interview.
The firm, which has operations in 15 Indian cities from 34 websites in 2023 added two new websites this 12 months, one every in Hyderabad and Gurugram. One extra website shall be operational in Greater Noida in February 2024, Mr. Mukkar mentioned.
“We will continue to expand our operations in India and we will have a total of 36 sites by 2025. We are in active discussion with real estate companies to start a Mega Site either in North or West India that will also house the TP University,” he mentioned.
To be positioned in a Tier 1 metropolis, this website may have residential programme for 8,000 to 9,000 workers. This campus may have all of the services to present a holistic way of life for the corporate’s workers.
Besides this the corporate has additionally introduced plans to have work locations in two Tier III cities to appeal to native expertise. It may also expand its workers energy in Tier II cities by 20%.
The firm has additionally introduced to hire extra people with disabilities and from the LGBTQ group to have a various workforce.
It has about 1,100 workers who’re disabled together with 250 exhausting of listening to and mute. These 250 workers have been deployed in the service of 4 massive multinational corporations.
“About 2% of our employees would be from the disabled section. So in 2024, we would double their number,” Mr. Mukker mentioned.
Commenting on the corporate’s €3 billion acquisition of its rival Majorel which was accomplished earlier in December, Mr. Mukker mentioned, “The combination of the two companies has made Teleperformance the true leader in customer care and digital business services industries with even greater scale, stronger company leadership and deeper expertise across key vertical industries.”
“Together, we are further refining our digital service offerings to help the world’s leading brands operate with greater agility. This includes significant, new scale in Asia and Africa, two of the biggest geographic opportunities for the future,” he mentioned.
He mentioned with an financial slowdown being predicted for 2024, the corporate’s expanded scale, deep trade experience and digital experience of its mixed corporations make Teleperformance a good stronger companion to assist organizations streamline and whether or not the financial uncertainties.
The newly mixed firm has practically 500,000 workforce members in greater than 95 international locations, serving over 170 international locations with greater than 300 languages and dialects.
As a results of the acquisition, Teleperformance is now an over 10 billion euros income enterprise providers firm with a robust presence in all main economies of the world.
