The new Income Tax web site has been launched with a lot fanfare. However, Finance Minister Nirmala Sitharaman appears to be sad after a number of the glitches on the web site.
On Tuesday, she requested Infosys and its Chairman Nandan Nilekani to fix technical glitches being encountered on the income tax division’s new e-filing web site, after customers flooded her Twitter timeline with complaints.
Infosys was in 2019 awarded a contract to develop the next-generation income tax submitting system to cut back processing time for returns from 63 days to someday and expedite refunds.
The portal went reside final night. Early on Tuesday morning, Sitharaman took to Twitter to announce the launch of the new portal, www.Incometax.Gov.In, saying that the “important milestone to make the compliance experience more taxpayer-friendly” went reside at 2045 Hrs on Monday.
But, quickly, her timeline was flooded with consumer complaints.
“I see in my TL grievances and glitches. Hope @Infosys & @NandanNilekani will not let down our taxpayers in the quality of service being provided,” she tweeted later.
TL right here stands for timeline.
“Ease in compliance for the taxpayer should be our priority,” she mentioned whereas quoting a tweet from a consumer who was unable to log in to the new e-filing portal.
Infosys had additionally developed the GST Network (GSTN) portal, used for GST cost and return submitting. The software program main had confronted flak for the sluggish functioning of the GSTN portal.
#mute
