The lady offered the case herself with pictures and different paperwork to again her declare. (Rep Photo)
The metropolis’s shopper court docket dominated in her favor, criticizing the corporate for unfair commerce practices. As a end result, Flipkart was directed to compensate her with Rs 20,000 and refund the surplus Rs 96 charged for the product
A Bengaluru resident took authorized motion in opposition to Flipkart, a number one e-commerce platform, for promoting her a shampoo bottle above its most retail value (MRP) through the Big Billion Days sale.
The metropolis’s shopper court docket dominated in her favor, criticizing the corporate for unfair commerce practices. As a end result, Flipkart was directed to compensate her with Rs 20,000 and refund the surplus Rs 96 charged for the product.
Attracted by Flipkart’s sale ads, Sowmya P, residing in Palace Guttahalli, ordered a bottle of Patanjali Kesh Kanti protein hair cleanser in October 2019. Upon receiving the shampoo on October 3, she paid Rs 191 through PhonePe. To her dismay, she found that the printed MRP on the bottle was Rs 95, whereas her bill mirrored Rs 191. Further investigation revealed that the identical product was listed on the Flipkart app for Rs 140 with an extra Rs 99 for delivery.
Upon contacting Flipkart’s buyer care, Sowmya was suggested to return the product for a refund. Despite assurances of coverage modifications relating to such gross sales, she noticed no motion taken by Flipkart in opposition to the shampoo vendor, HBK Enterprises from Surat.
The similar month, the 34-year-old lady approached the Bangalore IVth extra district shopper disputes redressal fee in Shantinagar with a criticism in opposition to Flipkart Internet Private Limited in Varthur Hobli and HBK Enterprises for charging greater than the prescribed MRP for the shampoo.
The lady offered the case herself with pictures and different paperwork to again her declare. Later, after a number of contentions in court docket, the Flipkart counsel failed to justify why the agency, by way of its vendor, bought the product at a value greater than the MRP.
