Last Updated: March 21, 2024, 15:08 IST
The authorities has invited suggestions and ideas on its draft accessibility pointers for the banking sector with the purpose to make sure that banking providers are accessible to all, together with individuals with disabilities.
The draft guidelines by the Department of Disabilities Affairs coated numerous elements of bodily infrastructure, automated machines, digital platforms, and coaching initiatives inside the banking sector.
specs and necessities, the rules mentioned it goals to create an atmosphere that’s welcoming and accommodating to people with various talents.
According to the draft pointers, banks are required to make sure that their data or service counters are accessible to all customers.
This consists of provisions for wheelchair customers, people of brief stature, and people with sensory disabilities.
Specific measures corresponding to tactile guiding indicators, adjustable counter heights, and listening to enhancement methods are mandated to facilitate seamless entry.
Noting that nicely-designed ramps are deemed essential for offering accessible mobility inside banking premises, the draft define specs for ramp gradients, widths, floor finishes, and security options to make sure protected and handy entry for people with mobility challenges.
Accessibility provisions for ATMs and self-service machines are detailed extensively within the pointers. These embody levelled entrances, tactile floor floor indicators, audio assist for all data, and correct positioning to facilitate maneuverability for wheelchair customers.
Recognising the significance of digital inclusion, the rules mandate that banking web sites and digital paperwork be designed to be accessible to customers with disabilities.
Features corresponding to textual content options for pictures, keyboard navigation, adjustable textual content sizes, and audio assist are emphasised to make sure equal entry to on-line banking providers.
To improve service supply, financial institution workers are required to bear formal coaching on interacting with clients and staff with disabilities. The coaching goals to equip workers with the mandatory abilities and data to offer assist successfully and sensitively.
The authorities has invited suggestions and ideas on the proposed pointers from most of the people and stakeholders by April 20.
(This story has not been edited by News18 workers and is revealed from a syndicated information company feed – PTI)
