The authorities’s official chatbot on Whatsapp to assist individuals with coronavirus-related data has crossed 30 million users in India, a senior authorities official stated on Tuesday.
The official WhatsApp chatbot by the Ministry of Health and MyGov, developed by synthetic intelligence-focussed start-up Haptik, was made accessible to all WhatsApp users without spending a dime in English and Hindi languages.
Abhishek Singh, CEO of MyGov and Digital India, throughout a digital convention, stated he had first name with Haptik for the chatbot on March 13 and the service was launched in 5-6 days after approval from the well being ministry.
“Through its one-year journey, MyGov Corona Helpdesk has developed right into a vaccination interactive system and can also be giving key details about Co-WIN.
“I congratulate Team MyGov, Haptik, our Technical Partner, and the WhatsApp team on completion of one year of MyGov Corona Helpdesk. The labour of collective hard work has resulted in 3.15 crore users,” Singh stated.
He stated that there was a surge in the variety of users after Prime Minister Narendra Modi shared details about the service throughout his public interplay.
To contact the helpline, residents had been required to avoid wasting the WhatsApp quantity +91 9013151515 on their telephones, after which begin a chat by typing “Hi” and sending it to the quantity. This prompted them to both sort in a question or select from an inventory of regularly requested questions.
Depending on the query, users had been offered verified and real-time data in the type of a video, infographic or textual content.
“The MyGov COVID-19 helpline has helped greater than 3 crore Indian residents get prompt solutions to their most urgent questions concerning the largest pandemic of our occasions.
“We are honoured MyGov and Facebook selected us as the technology partner for this effort, and the last year has been one of the most rewarding experiences for team Haptik, which makes all of what we do totally worth it,” Aakrit Vaish, co-founder and CEO of Haptiks, stated.
Coronavirus infections have began growing once more in India.
According to knowledge accessible at Aarogya Setu app, there have been 3.45 lakh lively instances in India as of March 23.
MyGov Corona Helpdesk chatbot has processed over 4.5 crore conversations on WhatsApp from users throughout the nation with greater than 6.7 crore messages have been despatched, since its launch.
