The Department of Administrative Reforms and Public Grievances (DARPG) led the Indian delegation in London, showcasing CPGRAMS as a beacon of Smart Government, emphasising its utilisation of synthetic intelligence (AI), machine studying (ML), and knowledge analytics for efficient public grievance redressal.
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CPGRAMS is a web-based platform permitting residents to register grievances with authorities authorities on service-associated issues. It serves as a unified portal connecting all ministries and departments of the central and state governments, with position-based mostly entry
India’s Centralised Public Grievance Redress and Monitoring System (CPGRAMS) obtained world recognition in the course of the third Biennial Pan-Commonwealth Heads of Public Service/Secretaries to Cabinet Meeting in London, marking a major step ahead in the usage of know-how in governance.
CPGRAMS is a web-based platform permitting residents to register grievances with authorities authorities on service-associated issues. It serves as a unified portal connecting all ministries and departments of the central and state governments, with position-based mostly entry.
Accessible through a cell app and built-in with UMANG, residents can observe their grievance standing utilizing a novel registration ID. Additionally, CPGRAMS gives an enchantment course of for dissatisfied complainants, enabling suggestions submission and additional appeals if vital, all simply traceable by the grievance registration quantity.
The Department of Administrative Reforms and Public Grievances (DARPG) led the Indian delegation in London, showcasing CPGRAMS as a beacon of Smart Government, emphasising its utilization of synthetic intelligence (AI), machine studying (ML), and knowledge analytics for efficient public grievance redressal.
Under the theme of “Institutionalization of SMART Government for Improving Service Delivery”, the assembly, attended by almost 50 Commonwealth member nations, underscored India’s pioneering efforts in leveraging know-how to bridge the hole between residents and authorities.
V Srinivas, Secretary of DARPG, introduced India’s achievements with CPGRAMS on April 23, highlighting its position as a world greatest observe in grievance redressal. The Secretary General of the Commonwealth, Patricia Scotland KC, hailed CPGRAMS as a state-of-the-artwork system, advocating its replication to learn the remaining 1.2 billion residents throughout the Commonwealth, mirroring the transformation witnessed by 1.4 billion residents in India.
Dignitaries from member nations, together with Ambassador Anthony Muchiri of Kenya, Permanent Secretary Zena Syed Ahmad of Tanzania, and Cabinet Secretary Patrick Kangwa of Zambia, lauded CPGRAMS as a monumental reform, acknowledging its potential for transformational governance of their respective nations.
During bilateral discussions, V Srinivas engaged in constructive dialogue with Patricia Scotland KC, exploring avenues for collaboration and data change within the realm of Smart Governance.
Key highlights of India’s presentation included recognition of know-how’s potential to empower residents and improve transparency and accountability, implementation of 10-step reforms leading to improved grievance redressal high quality and decreased timelines, and profitable redressal of over 1.5 lakh grievances per 30 days, with over 1 lakh grievance officers mapped on the CPGRAMS portal.
This additionally consists of the introduction of clever grievance monitoring and tree dashboards, utilising AI and ML for proof-based mostly policymaking, in addition to authorities approval for a Rs 128 crore allocation in direction of CPGRAMS model 8.0, aimed at upgrading the know-how platform over the subsequent two years.
