IndiGo gives refunds for 99.95% tickets of flights cancelled during lockdown

New Delhi: Budget service IndiGo stated on Wednesday it has processed 99.95 per cent of the full quantity owed to passengers whose flights bought cancelled during the two-month lockdown starting March 25 final 12 months.

The Supreme Court had final September instructed all of the airways to completely refund the passengers, whose flights had been cancelled during the lockdown interval (March 25, 2020 to May 24, 2020), by March 31, 2021.

In a press release, IndiGo stated: “Since the resumption of operations in May 2020, IndiGo has been rapidly refunding amounts owed to customers whose flights had been cancelled during the lockdown. The airline has already processed close to Rs 1,030 crore of refunds, which amounts to about 99.95 per cent of the total amount owed to its customers.”

The pending credit score shells are largely money transactions whereby IndiGo is awaiting financial institution switch particulars from the purchasers, it talked about.

The two-month lockdown and pandemic-related journey restrictions have badly hit the Indian airways. Revenues of main Indian scheduled carriers fell from Rs 46,711 crore during April-September 2019 to about Rs 11,810 crore during April-September 2020, Civil Aviation Minister Hardeep Singh Puri instructed the Rajya Sabha final month.

On Wednesday, Ronojoy Dutta, Chief Executive Officer, IndiGo defined the airline’s place.

“As our incoming cash flow through ticket sales got impacted (due to complete halt of operations due to lockdown), we were unable to immediately process refunds for cancelled flights and had to create credit shells for the refunds that were due to our customers,” he stated.

However, with the resumption of operations and a gentle improve in demand for air journey, our precedence has been to refund the credit score shell quantities in an expedited method, he famous.

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“We are pleased to share that we have disbursed 99.95 per cent credit shell payments and will complete the remaining payments as soon as we receive requisite details from the customers,” Dutta talked about.