Lufthansa IT Meltdown Strands Thousands of Passengers Worldwide

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Lufthansa IT Meltdown Strands Thousands of Passengers Worldwide


Last Updated: February 16, 2023, 08:23 IST

More than 200 flights have been cancelled thus far in Frankfurt

An IT failure at Lufthansa stranded passengers and compelled flights to Germany’s busiest airport to be cancelled or diverted on Wednesday, with the airline blaming botched railway engineering works that broken broadband cables.

FRANKFURT:An IT failure at Lufthansa stranded passengers and compelled flights to Germany’s busiest airport to be cancelled or diverted on Wednesday, with the airline blaming botched railway engineering works that broken broadband cables.

More than 200 flights have been cancelled thus far in Frankfurt, an important worldwide transit hub and one of Europe’s greatest airports, a spokesperson for operator Fraport mentioned. Lufthansa expects the state of affairs to stabilise by night.

Data from FlightAware confirmed 105 flights had additionally been delayed as of 1243 GMT. Photos and movies from a number of German airports confirmed 1000’s of passengers ready to be checked in.

”We needed to go to the wizard conference in England, in Blackpool. And now we’re stranded right here,” Alexander Straub mentioned at Frankfurt airport. ”We have eaten some pretzels and are nonetheless ready,” mentioned his fellow passenger Marc Weidel.

Lufthansa and Germany’s nationwide prepare operator blamed the issue on third-party engineering works on a railway line extension that came about on Tuesday night, when a drill minimize via a Deutsche Telekom fibre optic cable bundle.

That precipitated passenger check-in and boarding techniques at Lufthansa to grab up on Wednesday morning and prompted German air visitors management to droop incoming flights, although these have since resumed.

Shares in Lufthansa, which additionally owns SWISS, Austrian Airlines, Brussels Airlines and Eurowings, had been down 0.8%, paring earlier losses, whereas Fraport shares had been 0.9% down in early afternoon buying and selling.

Passengers mentioned on social media the corporate was utilizing pen and paper to organise flight boardings and that it was unable to digitally course of passengers’ baggage.

In a tweet, Lufthansa mentioned: ”As of this morning the airways of the Lufthansa Group are affected by an IT outage, attributable to development work within the Frankfurt area.”

Deutsche Telekom mentioned in a press release: ”Two cables have already been repaired in a single day by our technical staff and many purchasers are already again on-line,” including the state of affairs was bettering repeatedly.

Deutsche Bahn apologised to Lufthansa passengers for the inconvenience precipitated.

The IT system failure comes two days forward of deliberate strikes at seven German airports which are anticipated to result in main disruptions, together with doubtlessly on the Munich Security Conference the place world leaders are anticipated to collect.

Scandinavian airline SAS mentioned it was hit by a cyber assault on Tuesday night and urged prospects to chorus from utilizing its app, however later mentioned it had mounted the issue.

Unknown attackers minimize cables belonging to Germany’s public railway in December in what was seen as a second act of sabotage in opposition to Deutsche Bahn in as many months.

Airlines cancelled greater than 1,300 flights and over 10,000 had been delayed within the United States final month after the breakdown of a key authorities pc system.

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(This story has not been edited by News18 employees and is revealed from a syndicated information company feed)



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