NHAI brings new guidelines for toll plazas: Maximum 10-sec service time, no queue beyond 100 metres for vehicles

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In order to make touring simpler and for faster passage of vehicles by the toll plaza, the National Highways Authority of India (NHAI) has introduced in new norms and guidelines in order that it reduces the time of the motion of vehicles.

These guidelines have been issued by the National Highways Authority of India (NHAI) because it seeks to minimise ready time at toll plazas and guarantee service time of no more than 10 seconds per automobile even throughout peak hours.

Noting that though at many of the toll plazas, there’s no ready time after the necessary 100 p.c FASTag, the NHAI stated, “even then if there is a queue of waiting vehicles of more than 100 metres due to some reason, the vehicles will be allowed to pass without paying toll till the queue comes within 100 meters from the toll booth”.

For this goal, a yellow line at a distance of 100 meters from the toll sales space can be marked in every toll lane, the NHAI stated, including that that is to inculcate an extra sense of accountability in toll plaza operators.

The NHAI stated these guidelines are aimed toward making certain “minimal waiting time at the toll plazas”.

According to the NHAI, because it has efficiently transitioned to 100 p.c cashless tolling from mid of February 2021, the general FASTag penetration in NHAI toll plazas has reached 96 p.c and lots of of them have 99 p.c penetration.

“Keeping in view the growing Electronic Toll Collection (ETC) penetration in the country, it has been emphasised to have a new design and construct the upcoming toll plazas as per traffic projections for the next 10 years to have an efficient toll collection system,” it stated.

The NHAI stated as social distancing has develop into the new norm, commuters are more and more taking a look at FASTag as a toll cost possibility because it nullifies the probabilities of any human contact between the drivers and the toll operators.

The fixed development and adoption of FASTag by the freeway customers is encouraging and has helped in bringing extra effectivity in toll operations, it added.

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