Oppo India has launched its Digital Self-Help Assistant, a brand new platform that enables customers to repair minor points with their smartphones independently by watching simulations or troubleshooting with given choices. The smartphone maker mentioned that the platform could be accessed each via its web site and through the MyOppo app. The Self-Help Assistant portal options all of the smartphones launched within the nation within the final 5 years. The Chinese model just lately introduced the handsets that may get the steady model of the Android 14-based ColorOS 14 in March.
Launching the service on the event of World Consumer Rights Day, which can be noticed on March 15, the corporate mentioned that the portal aligns with the Government of India’s Right to Repair framework. Notably, the federal government launched the Right to Repair portal in 2022 with the purpose of giving “consumers a chance to repair their products at an optimal cost.”
The Self-Help Assistant, which is accessible each via Oppo’s web site and its app, options all of the Oppo smartphones within the A, F, Ok, Reno, and Find collection launched throughout the final 5 years. To attain the Self-Help Assistant on the internet, customers will want to go to the corporate’s help web site and scroll down to see the choice. On the app, they will go to the Support tab to entry the service.
Oppo’s Self-Help Assistant portal
Photo Credit: Oppo
Once on the house web page of the platform, customers will want to choose their smartphones. After that, they are going to be redirected to a web page with the smartphone seen in a 3D view, and two menu choices of Simulations and Troubleshooting. There can be an choice to verify the entire specs of the cellphone on the highest proper.
The firm claims that the Simulations tab options greater than 400 settings and features — Camera, Memory, Recording, Backup, and extra — which could be chosen by both going via the menu or by typing the question within the search area. This opens a brand new window the place the options and settings are defined visually in a step-by-step method. The Troubleshooting choice permits customers to resolve software program points round Data, Network, and Device Support. Users could have to reply a number of questions that may provide totally different strategies to resolve the problem. If the problem isn’t resolved, they will additionally add their contact quantity and a message for a follow-up by the corporate’s buyer help consultant.
Oppo acknowledged that the following part of the Self-Help Assistant will add help for a number of Indian languages and combine IoT merchandise as nicely.
