New Delhi: National Payments Corporation of India (NPCI) has gone live with ‘UPI-Help’ on BHIM UPI, part of Digi-Help stack by NPCI. The redressal mechanism will create a superior and hassle-free expertise on situation decision for BHIM UPI app customers.
The UPI-Help will allow BHIM UPI customers to make use of their app for the next:
1. Check standing for pending transactions
2. Raise complaint for transactions that haven’t been processed or cash not credited to the beneficiary
3. Raise complaint for service provider transactions
UPI-Help can resolve complaints online for person-to-person (P2P) transactions. In addition to this, in case of pending transactions the place consumer doesn’t take any motion, the UPI-Help shall additionally proactively try to auto replace the ultimate standing of the transactions on the app.
To begin with, NPCI has gone live on the BHIM app for the purchasers of State Bank of India, AXIS Bank, HDFC Bank and ICICI Bank. Customers of Paytm Payments Bank and TJSB Sahakari Bank shall additionally be capable to get the benefit of UPI-Help quickly. Users of different banks collaborating in UPI will be capable to take pleasure in the very best of UPI-Help within the coming months.
The RBI’s initiative of introducing ODR is paving the way in which to empower prospects to confidently undertake digital payments and go cashless. The different banks are additionally gearing as much as implement UPI-Help for creating strengthened digital fee ecosystem focussed in the direction of buyer safety.
The UPI-Help system is an instance of the convergence of expertise and innovation for future-proofing buyer grievance redressal mechanism. The UPI-Help going live on BHIM UPI will instil a way of confidence and additional encourage extra customers to get on-boarded into the digital payments ecosystem owing to the improved confidence for their UPI transactions.
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National Payments Corporation of India (NPCI) was included in 2008 as an umbrella group for working retail payments and settlement methods in India.
