The Consumer Affairs Ministry has issued an advisory directing retailers to not insist on the private contact particulars of customers for delivering certain services, Consumer Affairs Secretary Rohit Kumar Singh mentioned on Tuesday.
The advisory has been issued following a number of client complaints. Customers have complained about many retailers not offering them services in the event that they refuse to share their contact number, he mentioned.
“Sellers say they cannot generate the bill until personal contact details are provided. This is an unfair and restrictive trade practice under the Consumer Protection Act and there is no rationality behind collecting the information,” the Secretary informed reporters.
There can also be a privateness concern. Therefore, an advisory has been issued to the retail business and business chambers CII and FICCI to deal with this problem within the curiosity of customers, he mentioned.
It just isn’t necessary in India for customers to furnish their mobile numbers to a retailer to generate a invoice. However, customers are put in a clumsy state of affairs by retailers insisting on a number to conclude transactions. Most of the time, customers usually are not given an choice to decide out in lots of of these conditions.
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