SAP Plans to Use OpenAI’s Chatbot ChatGPT Amid Growth in Quarterly Revenue

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SAP Plans to Use OpenAI’s Chatbot ChatGPT Amid Growth in Quarterly Revenue


Business software program maker SAP on Friday reported first-quarter income above analysts’ expectations, backed by development in its cloud enterprise however lowered its outlook for the yr due to the divestment of its Qualtrics unit.

SAP, which in January introduced plans to reduce 3,000 jobs because it seemed to reduce prices, foresees no extra restructuring this yr and plans to use synthetic intelligence applied sciences like generative AI in its merchandise.

While harder financial situations have riled massive expertise corporations, SAP has nonetheless been ready to develop its income by 10 % in the primary quarter to EUR 7.44 billion (roughly Rs. 60,700 crore), beating a company-provided consensus.

It mentioned it was working with Microsoft-backed OpenAI‘s chatbot ChatGPT that may present human-like responses to questions.

We have been finding out ChatGPT for fairly some time… now we have constructed over 50 AI use circumstances, embedding them with our expertise,” CEO Christian Klein said in an interview. Those use cases will be available to customers next month after its annual Sapphire conference, he said.

SAP also has an internal committee with customers, researchers and analysts to check for biases in AI use cases and guard against potential misuse of the technology, Klein said.

Revenue from SAP’s lucrative cloud business grew 24 percent year-on-year, broadly in line with consensus. SAP has already discounted subsidiary Qualtrics’ profits, which it divested last month, from the current earnings report.

For the year, SAP expects non-IFRS operating profit in the range of EUR 8.6 million – EUR 8.9 billion (roughly Rs. 70 crore to Rs. 73 crore), EUR 200 million (roughly Rs. 1,600 crore) less than before. Cloud revenue forecast is seen down by EUR 1.3 billion (roughly Rs. 10,700 crore) to between EUR 14 and EUR 14.4 billion (roughly Rs. 1,14,900 crore to Rs. 1,18,100 crore).

“Underlying steering is basically unchanged, though up to date to replicate the disposal of Qualtrics,” Jefferies analysts wrote in a client note.

© Thomson Reuters 2023


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