The Securities & Exchange Board of India (SEBI) has launched a brand new model of its complaint redressal system, SCORES 2.0, to strengthen investor complaint redress mechanism within the securities market.Â
The course of has been made extra environment friendly by way of auto-routing, auto-escalation, monitoring by the ‘Designated Bodies and discount of timelines, SEBI stated in a press release.
The new SCORES system has additionally been made extra user-friendly, it added. SCORES is a web-based system the place investors in securities market can lodge their complaints by way of net URL and an app.
Investors can lodge complaints solely by way of new model of SCORES i.e. https://scores.sebi.gov.in from April 1, 2024. In the previous SCORES i.e. https://scores.gov.in, investors wouldn’t be capable to lodge any new complaint. However, they will verify the standing of their complaints already lodged and pending within the previous SCORES. Further, the disposed of complaints filed within the previous SCORES might be seen at SCORES 2.0.
The previous app has been discontinued and a brand new app as a substitute will likely be out there quickly, SEBI added.
