Treat customer as God: MoS Finance to banks

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Treat customer as God: MoS Finance to banks


Union Minister of State for Finance Bhagwat Kishanrao Karad.
| Photo Credit: GIRI KVS

Calling for additional enchancment in banking companies, Minister of State for Finance Bhagwat Okay Karad urged banks to deal with their clients as God.

“Banks should focus on improving their customer service and work towards reducing pain points”, Mr. Karad stated whereas addressing a Customer Meet programme organised by Bank of Maharashtra (BoM) earlier this week.

At the identical time, he requested clients to be “responsive and prompt in repayment of loans so that banks are financially healthy”.

With regard to Kisan Credit Card (KCC), he urged banks, together with BoM for increasing the attain of KCC scheme to extra farmers and guarantee time-bound saturation.

“The banking industry needs to serve small and marginal farmers, youth, and women agripreneurs and act as catalyst for growth,” he stated.

India has now grow to be the fifth-largest financial system on the earth and is aiming to be a $5 trillion financial system underneath the steering of Prime Minister Narendra Modi, he stated.

Addressing the gathering, BoM Managing Director A S Rajeev stated, “The bank in its constant endeavour is focussed on creating an ecosystem with thrust on digitisation, ready to bring in desirable changes in line with the evolving technology, economy and needs of customers.”

“So far we have brought in a voyage of transformation with notable digitisation measures. We are taking sensible measures to create a highly customer-centric ecosystem with an array of most competitive products and services. Our expanding branch network across the country, with bouquets of services is sharpening our business pitch,” he stated.

Besides clients, the occasion was graced by members of BoM board, Zonal Manager Chitra Datar, Deputy General Manager, Govt. Business Cell Nayana Sahasrabuddhe and different senior officers.

Mr. Karad praised BoM for being primary on numerous key monetary parameters and the best way it has remodeled itself from a financial institution underneath Prompt Corrective Action (PCA) framework to top-of-the-line performing lenders.

Out of 25 key parameters, he stated, BoM has been high ranker in 20-22 indicators.



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