‘Wallet Up And Running’: Paytm After Users Struggle To Check Balance And Transfer Money – News18

Online fee platform Paytm confronted an outage on Wednesday night. Many customers complained about their digital wallets not working. Outraged netizens stated on-line that they had been unable to see their account stability, add funds or make transactions.

According to the info shared by outage monitoring platform Downdetector, there was a pointy rise in complaints round 7 p.m. on Wednesday. While most customers confronted issues with fund transfers on the app, many others additionally flagged points with the Paytm web site.

Meanwhile, the corporate tweeted a publish for its clients to tell them about the identical. It learn, “Hi, we’re aware of the technical issue persisting in the Paytm app. We’re sorry to place you in this situation and assure you that we will get it resolved as soon as possible. Thanks for your patience and cooperation.” Take a have a look at the publish:

After the publish was shared, Paytm customers shared their complaints within the feedback part. One of the customers wrote, “I have multiple screenshots of my Paytm wallet, all taken from different parts of the app.” Some present one stability (authentic + added), and a few present a decrease stability (authentic). Escalation through their app led to only looping.”

Another person stated, “Paytm care, why is Paytm not allowing me to check my wallet balance? It says, Sorry for the inconvenience. Please try again. Please check.” “Issue with the Paytm wallet. Unable to transfer amount and balance is showing as nil,” lamented one other.

After many complaints, Paytm Care expressed remorse over the complaints of customers and warranted that it could resolve this technical downside as quickly as doable. Later, when the difficulty was resolved, the corporate’s official Twitter deal with wrote, “Paytm Wallet is up and running! A few users faced some issues for a short time, the same was quickly resolved and you can continue to use #PaytmWallet for all payments!”

Earlier this yr, Paytm launched a brand new characteristic referred to as ‘Pin Recent Payments’ to the Paytm app. The skill to pin contacts may be very useful for individuals who often ship cash to a sure contact. Making funds is easy and fast as a result of the pinned profile will all the time be seen on the high. However, on the draw back, one can pin simply 5 contacts on the highest for now.