World Consumer Rights Day 2023: Consumer rights and responsibilities that every Indian should know

World Consumer Rights Day is well known every yr on March 15 to extend consciousness concerning the rights and responsibilities of shoppers. This day highlights the significance of honest and moral practices in all marketplaces and encourages companies and governments of the world to guard and promote client rights. 

In India, the Consumer Protection Act of 1986 offers  primary rights to a client. On today, it is essential to be taught concerning the six important client rights that everybody should know.

Right to Education

The proper to training for shoppers means they should have entry to details about the companies or merchandise they wish to purchase. This data will assist them make higher selections about what to buy. 

Right to be Heard

This proper ensures that shoppers have the suitable to specific their opinions and increase their issues about services or products they’ve bought. They can file complaints with out worrying about any damaging penalties. This proper ensures that client pursuits shall be heard and thought-about pretty in related boards.

Right to redressal 

If a client experiences unfair remedy or exploitation, they’ve the suitable to hunt a decision to the issue. This proper ensures that shoppers can take motion in opposition to any unethical or unfair practices they could face.

Right to Safety

Indian shoppers have the suitable to be shielded from any items or companies that might hurt them or harm their property. This contains healthcare, prescription drugs, vehicles, housing, home home equipment, journey, and meals processing industries. The Consumer Protection Act ensures that shoppers are protected below this proper.

Right to Choose

Consumers have the liberty to select from quite a lot of items at aggressive costs. They may also negotiate the utmost retail value (MRP). The authorities does not set the MRP, which suggests shoppers have the suitable to decide on and negotiate the very best value for the merchandise they wish to purchase.

Right to data 

Every client has the suitable to learn concerning the amount, high quality, purity, efficiency, customary, and value of products earlier than buying them. This proper is supposed to guard shoppers from any unfair commerce practices that might happen. It’s outlined within the Consumer Protection Act, 1986.

FAQs

Q1. When did the Consumer Protection Act come into full pressure in India?

Ans: This act got here into impact from July 1, 1987. 

Q2. Who can launch a criticism belowConsumer Protection Act?

Ans: Any client who’s betrayed by the dealer or denied his/her rights can file a criticism. 

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