A Zomato delivery government was arrested after a buyer reported alleged assault on her by the worker.
The Bengaluru Police on Wednesday arrested a Zomato delivery government after a model-turned-makeup artiste posted a video clip on social media platforms alleging an assault on her.
According to the Electronic City police, the arrested individual has been recognized as Kamaraj, who works with the web meals delivery platform.
Kamaraj was arrested shortly after Hitesha Chandranee took to Twitter and Instagram to air her woes, tagging town police, which requested her to offer the realm particulars to help the police.
ALSO READ | Woman punched by Zomato delivery government after altercation over delayed meals order
Acknowledging her criticism, Zomato’s official Twitter deal with talked about {that a} native consultant will likely be in contact along with her shortly and supply all potential assist in the police investigation.
Meanwhile, Zomato mentioned that it has delisted the delivery companion from its app.
“We can’t emphasise how sorry we are, rest assured we’ll take necessary actions to prevent such incidents from happening in the future,” Zomato tweeted.
“We deeply regret this incident and apologise to Hitesha for this traumatic experience. We are in touch with her and are providing our complete support through necessary medical care and investigation. Meanwhile, we have delisted the delivery partner from our platform,” Zomato mentioned.
Earlier, Chandranee had posted a video clip on social media, alleging that she was hit by a Zomato delivery government on Tuesday following an argument over delayed meals delivery.
In the four-minute video clip posted on Instagram and Twitter, Chandranee could possibly be seen with a bloody gash on her nostril, claiming that the delivery government had attacked her after she confronted him over the delay within the delivery of her order.
Her Twitter bio says she is a mannequin and make-up artiste, whereas her Insta bio states that she is a magnificence and trend influencer and content material creator. She has additionally claimed that she has suffered a nasal bone fracture.
Chandranee, who has 36.4K followers on Instagram, additional alleged that the delivery government barged into her dwelling and abused her as effectively. The video has garnered greater than 3.8 million views.
She claimed within the video that she had positioned an order at 3.30 p.m. on March 9, which was presupposed to be delivered by 4.30 p.m. After she didn’t obtain her order on time, she obtained in contact with Zomato’s buyer assist, and requested them to both waive off the costs for the order or cancel it.
According to her, when the delivery government, whom she recognized as Kamaraj, got here to her flat, she requested him to attend as she was chatting with a buyer care consultant, which is when she says he began abusing her.
“The Zomato delivery guy came and he was so rude. I don’t usually open the door because of Shushi (her pet dog). I opened the door a little and through the small slit, I asked him to wait because I was conversing with Zomato’s customer support,” Chandranee mentioned.
“I gave him a choice, saying I do not need the order so you can take it. But he refused to take the order back and he started screaming at me, saying ‘Am I a slave or what? You are asking me to wait here’,” she alleged.
Chandranee added that she tried to close the door however he pushed it again, took her order from the desk and punched her on the face earlier than operating away.
Alleging that she has suffered a nasal bone fracture, Chandranee mentioned, “I was given high power antibiotics and painkillers because of which I am able to talk. My nose bleeds as soon as I start talking.”
“Hey Hitesha, thank you for speaking to us, we can assure you this is not the experience our delivery universe stands for. Our local representative shall be in touch with you shortly to help you with the police investigation along with assistance on the medical care required. We can’t emphasise how sorry we are, rest assured we’ll take necessary actions to prevent such incidents from happening in the future,” Zomato had tweeted in response to her tweet.
The police have registered a case and are investigating the matter.
