New Delhi: Online meals supply platform Zomato has hiked its platform fee by 25 per cent to Rs 5 from the earlier Rs 4 in particular markets. The meals tech large has attributed this adjustment to enterprise selections made inside the firm. According to firm sources, the hike in platform charges applies to main cities like Delhi-NCR, Bengaluru, Mumbai and Hyderabad, amongst others.
When reached out for a remark, a Zomato spokesperson instructed information company PTI, “These are business calls which we take basis various factors from time to time”.
What is platform fee?
The platform charges are the fastened prices levied by meals supply firms on all clients for every order positioned. Zomato imposes the platform fee alongside a supply cost, which is waived for patrons enrolled in its Zomato Gold loyalty program.
Zomato launched the platform fee in August 2023, initially set at Rs 2 per order. Subsequently, in October of the identical yr, the corporate raised the cost to Rs 3 throughout most of its key markets. On January 1, Zomato additional elevated the platform fee for customers to Rs 4 from the earlier Rs 3.
Zomato’s important rival, Bengaluru-based Swiggy, imposes a platform fee of Rs 5 on meals supply orders. However, there have been experiences indicating that Swiggy has displayed a platform fee of Rs 10 to sure customers.
Intercity Legends service suspended
The firm has additionally suspended ‘Intercity Legends’, its inter-city meals supply service. When trying to find its intercity supply service ‘Intercity Legends’, the corporate on its app says, “Enhancements are underway! Please stay tuned as we will be back to serve you soon”.
The service which was launched in 2022, initially provided next-day supply of restaurant meals from particular cities.
This comes days earlier than it’s slated to announce the outcomes for the quarter that resulted in March. The firm is anticipated to announce the fourth (January-March) quarter outcomes subsequent month.
Notably, the meals supply platform has obtained numerous tax demand orders aggregating to Rs 227.85 crore since March 15, separate regulatory filings confirmed. In February, Zomato reported a consolidated web revenue of Rs 138 crore for the December quarter.
(With PTI inputs)
